Everything You Need to Know About Cloud Phone Security

Businesses have long relied on cloud solutions for their business telephony needs. However, the technology has its share of security concerns. To help alleviate these worries, cloud phone systems utilize server redundancy to mitigate reliance on a single piece of equipment. These fail-over capabilities minimize the effects of disasters like power failure, fire, and natural catastrophes.

Encryption

Step-by-step guide. Rather than routing phone signals through traditional networks, cloud-based systems send calls through the Internet. This minimizes signal exposure, which helps protect your business from cyber attacks and other threats. Encryption is an essential tool to help safeguard your information from prying eyes. It works by encoding data before it is uploaded to the cloud and decoding it when retrieved, making it impossible for criminals and hackers to read or intercept your data. In addition, most reliable hosted phone service providers have multiple physical locations to ensure data protection and backup in an emergency or natural disaster. When choosing a provider, research their reputation and look for unbiased reviews and testimonials to help you find the best option.

VPN

As a virtual network that connects to the Internet, a VPN helps secure voice data and encrypt call information. It shields the signal from eavesdroppers while in transit between your business’s data network and its cloud provider. Unlike landlines, cloud systems only require a stable and reliable internet connection. You don’t have to worry about purchasing new hardware and hiring an IT team to perform constant maintenance. With the right solution, employees can take calls on the go and even edit call routing from their mobile devices. This flexibility allows your remote and on-site teams to be more productive without compromising call quality or reliability. Plus, you can scale up your calling plan with a few clicks and avoid experiencing bill shock when adding additional lines.

Two-Factor Authentication

When two-factor authentication is enabled for cloud apps and services, it ensures that attackers who obtain passwords aren’t able to pretend to be users. This helps protect sensitive information stored in applications, such as financial data and corporate networks, as well as cloud storage. Most 2FA solutions require verifying a second factor, such as a unique one-time code delivered via text message or generated by an authenticator app on the user’s trusted devices. Other 2FA options include hardware tokens or a biometric factor.

Monitoring

Unlike traditional landlines, which depend on copper wires and other telecommunication infrastructure, business phones powered by the cloud use superior internet connections. This means calls are encrypted and stored digitally rather than over a phone network, making them far less susceptible to hacking or theft. Moreover, reliable hosted providers store data across multiple geographical locations, adding another layer of security to your business communication. This ensures that even in case of a disaster, your business call data remains safe and protected. This is one of the reasons why savvy businesses are moving away from traditional phone systems to cloud-based telephony. It is a cost-effective and agile option that supports business continuity, enhances customer experience, and enables mobile working. Moreover, it allows teams to edit call routing on the go or access voicemail from their smartphones, wherever they might be.

Backup

Upgrading to a cloud phone system offers substantial advantages that help businesses grow without communication barriers. Cloud-based platforms facilitate business continuity, enhance customer experience, and improve employee performance. A cloud phone system is a digital alternative to traditional landlines, which eliminates hardware costs, monthly phone bills, and the need for consistent maintenance. They also enable unified communications by connecting multiple communication channels to a single app that employees can access from desktop and mobile devices. This approach saves call logs, contact information, and other critical data exclusively within the app, backed up in the cloud. This ensures the IT team can remotely erase the data or cut off access even if an employee’s device is compromised. This provides an additional layer of security against cyberattacks that can have serious repercussions for companies.